Effective Date: September 29, 2026

Ascension Heating • Air Conditioning • Plumbing (“Ascension,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and when it may be shared when you visit or interact with ascensionphac.com, submit a form, request service, or communicate with us.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Name
• Phone number
• Email address
• Service or property address
• Information about your heating, air conditioning, or plumbing needs
• Appointment and service information
• Information submitted through website forms
• Communications with Ascension
• Information provided when requesting an estimate or scheduling service
• Website and device information, such as IP address, browser type, device type, pages visited, and website activity
• Other information you voluntarily provide to us

We only request information that is reasonably necessary to provide our services, communicate with you, operate our business, or respond to your requests.

2. How We Use Personal Information

We may use your personal information to:

• Respond to inquiries and requests
• Schedule and manage appointments
• Provide HVAC and plumbing services
• Prepare estimates and proposals
• Communicate with you regarding requested services
• Send appointment reminders and service notifications
• Respond to customer questions
• Process transactions
• Improve our website and services
• Maintain customer and business records
• Send promotional communications when you have provided appropriate consent
• Protect our website and business
• Comply with applicable laws and legal requirements

3. SMS/Text Messaging

If you provide your telephone number and separately opt in to receive SMS messages from Ascension, you may receive messages related to:

• Appointment confirmations and reminders
• Service appointment updates
• Estimate or service notifications
• Customer account notifications
• Responses to inquiries
• Service follow-ups
• Promotional or marketing messages when you have separately opted in

Messaging frequency may vary.

Message and data rates may apply.

You may opt out of SMS messages at any time by texting STOP.

For assistance, text HELP or visit:

ascensionphac.com⁠

SMS consent is not shared with third parties or affiliates for their own marketing purposes.

Your decision to opt in to SMS communications will not be used as a condition of purchasing goods or services from Ascension.

4. Who We Share Personal Information With

We may share personal information when reasonably necessary to operate our business and provide services.

This may include sharing information with:

• Ascension employees and technicians who need the information to perform their duties
• Contractors or service providers assisting with our business
• Website hosting and technology providers
• Scheduling and customer-management platforms
• Payment processors
• Email or communications providers
• Analytics or website service providers
• Professional advisors, such as attorneys, accountants, or insurers
• Government authorities or other parties when required by law

These parties receive information only as reasonably necessary for the applicable business purpose.

SMS Privacy

We do not sell, rent, or share your SMS consent or mobile phone number with third parties or affiliates for their own marketing purposes.

Your SMS consent and related information will only be used as described in this Privacy Policy and for providing the communications for which you have opted in, subject to applicable law.

5. Cookies and Website Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to operate the website, understand website usage, improve performance, and support our business.

These technologies may collect information such as:

• IP address
• Browser and device information
• Pages visited
• Website interactions
• Referring websites
• Approximate geographic information
• Date and time of visits

Third-party providers may have their own privacy policies governing information they collect through their services.

6. Third-Party Websites

Our website may contain links to third-party websites, including manufacturers, financing providers, social media platforms, and other service providers.

Ascension is not responsible for the privacy practices or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

7. Protecting Your Information

We take reasonable measures to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

8. Children’s Privacy

Our website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our website.

9. Your Privacy Choices

You may contact us to ask about the personal information we maintain about you or to request correction or deletion of information where applicable.

You may also unsubscribe from promotional emails or SMS messages.

For SMS messages, text STOP to the number from which you received the message.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, or applicable requirements.

The updated policy will be posted on this page with a revised effective date.

Terms of Service & Conditions

Website: https://ascensionphac.com

Company: Ascension Plumbing, Heating & Air Conditioning (“AscensionPHAC”, “we”, “us”, or “our”)

1. Acceptance of Terms

By accessing or using ascensionphac.com (the “Site”) or requesting plumbing, heating, cooling, well, or water treatment services from AscensionPHAC, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Scope of Services

AscensionPHAC provides residential and commercial plumbing, HVAC (heating, cooling), well pump, and water treatment installation, maintenance, and repair services across the Greater Binghamton, NY area and Susquehanna, PA.

• Service Requests & Estimates: Submitting a request through our website form, phone numbers ((607) 760-2274 / (570) 500-0021), or email does not bind AscensionPHAC to perform work until a technician confirms the scope and schedule.
• Free Estimates: Free estimates apply to complete system replacements unless otherwise specified in writing. Standard service diagnostic fees may apply for troubleshooting existing equipment.

3. Payments, Financing, & Billing

• Payment Terms: Payment for services rendered is due upon completion unless prior written billing agreements have been established.
• Accepted Payment Methods: We accept major credit cards, cash, check, and financing options as made available through third-party financing providers.
• Financing: Third-party financing options displayed on our Site are subject to credit approval and terms issued by the third-party lender. AscensionPHAC is not a direct lender.

4. Emergency Services & Scheduling

• 24/7 Availability: AscensionPHAC offers 24-hour emergency service availability.
• Scheduling Delays: While we strive to maintain on-time appointments, response times may vary depending on emergency volume, weather conditions, parts availability, and traffic.

5. Website Content & Intellectual Property

• All content on ascensionphac.com, including logos, images, text, design elements, and trademarks, is the intellectual property of AscensionPHAC or its licensors and is protected by applicable copyright and trademark laws.
• You may not reproduce, distribute, or modify any website content without express written consent from AscensionPHAC.

6. User Conduct & Submissions

When using our site contact forms or submitting reviews/feedback, you agree:

• Not to submit false, fraudulent, or misleading information.
• Not to send spam, viruses, or malicious code through website communication forms.

7. Warranties & Limitation of Liability

• Workmanship: Work performed by our technicians is subject to warranties explicitly stated on your invoice or contract agreement.
• Website Disclaimer: The information on this Site is provided on an “as is” and “as available” basis without express or implied warranties.
• Limitation of Liability: To the fullest extent permitted by New York and Pennsylvania state law, AscensionPHAC shall not be liable for direct, indirect, incidental, or consequential damages resulting from website use, service interruptions, or third-party links.

8. Third-Party Links & Services

Our Site may contain links to third-party providers (e.g., financing institutions, review platforms). AscensionPHAC is not responsible for the content, privacy policies, or terms of third-party websites.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York and the Commonwealth of Pennsylvania, without regard to conflict of law principles.

10. Contact Information

If you have questions regarding these Terms of Service, please contact us:

• Address: 2335 US 11, Rear, Kirkwood, NY 13795 | New Milford, PA 18834
• Phone: (607) 760-2274 / (570) 500-0021
• Email: service@ascensionphac.com